Frequently Asked Questions
Everything you need to know.
How long does shipping take?
Italy: 2–4 business days. EU: 4–8 business days. Rest of world: 7–14 days.
What is your return policy?
30-day returns on unused items. See our Returns page for full details.
Do you ship internationally?
Yes — we ship to over 150 countries worldwide.
How can I track my order?
Visit our Track Order page and enter your order number and email.
What payment methods do you accept?
All major credit cards, Apple Pay, Google Pay, and SEPA via Stripe.
Is my payment information secure?
Yes — all payments are processed via Stripe with 256-bit SSL encryption.
Can I change or cancel my order?
Contact us within 2 hours of placing your order. After that, orders enter production.
Do you offer bulk or wholesale pricing?
Yes — contact sales@hossishop.com for custom quotes on bulk orders.